FAQs

These are the most frequently asked questions from our Customers. We hope you find your answer.

About us

What is Global Exchange?

Global Exchange is a Spanish Company, leader in foreign exchange nationwide and the second in the world, rendering service to private individuals in their trips for business or pleasure.

Our company is located in the main airports, hotels and shopping centres of 20 countries, serving over 4.8 million customers a year.

We are present, in Australia, with 21 branches and an online currency exchange service, with collection at our branches at Sydney Airport, for a wide range of foreign currencies.

How can I contact your Customer Service in Australia?

You can contact Customer Service in Australia by dialing 1800 907242, Monday to Friday, from 9 a.m. to 5 p.m. or submitting our contact form.

Online money orders

Can I place an online money order in Australia? Will I get the same conditions of the airport if I order online?

Travel money at branches

Where can I exchange currency in Australia with Global Exchange? What are the opening hours at your branches?

Our 21 Sydney´s airport branches are open 365 days a year, from 6 am to 10 pm.

What currencies do you operate with at your branches?

We operate with up to 60 currencies in our branches at Sydney´s Kingsford Smith International Airport, Australia. You can order online any foreign currency and collect and pay your order in our branches to benefit from better conditions. If you are coming to Sydney, you can order online your Australian Dollars and have them prepared upon arrival in our branches at better conditions.

Do you charge any service fee when exchanging at your branches?

If you exchange currency up to 999.99 AUD, you will be charged a service fee. All transactions above 1,000 will not be charged service fees and will have a 5% reduction on exchange margin. If you change any currency above 2,000 AUD you will benefit from 10% off on our margin. All transactions above 3,000 AUD qualify for a 15% reduction on our margin.

In all cases, if you are not happy with your transaction you have up to 15 days to return your purchase.

What payment methods do you accept at your branches in Sydney, Australia?

In order to offer you the best possible service, we accept different methods to pay for your travel money at our branches: cash, Visa or MasterCard credit and debit cards.

What happens if I receive a counterfeit note?

The accuracy and seriousness that drive our transactions make this situation very unlikely. However, if this happens, we will proceed to replace the banknote in that very moment.

Besides, for the safety of our Customers, Global Exchange records the serial numbers of banknotes in such a way that counterfeited notes can be detected, or in case a Customer has a complaint, we can check whether it came from our branches or not.

What happens if I notice there was a mistake on my exchange and I am already far away from a Global Exchange branch?

No matter where you are, Global Exchange is a multinational company with several channels you can contact us through. Our excellence in Customer Service makes us consider and resolve each and every problem that our Customers report us, in the best possible way.

Work with us

Where can I check your job vacancies in Australia?

You can check our current job vacancies in Australia on our website. If you can’t find what you are looking for, send us your resume at: rrhh@grupoglobalexchange.com and maybe you’ll be part of our team in the near future.

Where can I send my resume?

You can send us your resume through our website, where you can also check our current vacancies available in Australia.

In Global Exchange we believe in the talent, motivation and commitment of our team, which has made us the third leading currency exchange company in the world. Consequently, we put at your disposal a working environment where everyone has the opportunity to grow and develop their potential.

Questions? Doubts? Requests? Suggestions? Complaints?

Contact us

Do you have any question? Call us toll-free:

1800 907242